Customer relations management (CRM) is all about organizing information generated from interactions with your customers in a way that makes it easy to make sense of it. If you intend to implement a CRM project in your organization, there are specific questions you need to
Customer relation management (activities) involve a lot of variables and data points that keep changing day after day. Without an automated tracking system, it can be challenging to track these changes manually, yet they are very crucial in assessing the effectiveness of your CRM endeavors.
As a small business, using CRM software will ease some of your day-to-day tasks which will give you time to concentrate on growing your business. With so many CRM tools in the market today, it can be challenging for some business owners to choose one
When was the last time you’ve met your clients or prospects in person? If you’re a tech-savvy individual, you might say long ago. Why? The reason – most of the business processes have gone online. From banking to shopping and chatting to trading, everything is
As technology evolves, business trends and customer expectations also change. For example, over 3.6 billion people were using smartphones as of 2020, with a projection of 4.3 billion by 2023. This changes how consumers communicate with the brands, buy, expect to get service or have